Zappos Was Hacked – Change Your Password at

January 16, 2012 Katja Presnal

Zappos Was Hacked – Change Your Password at Hacked but Credit Card Numbers Were Not

Everyone’s favorite online shoe store was hacked this weekend. The hackers got into information of around 24 million customer records, but Zappos informs that any credit card information was not breached. The hacking exposed one or more of the following: customer’s name, e-mail address, billing and shipping addresses, phone number, the last four digits of credit card number (the standard information you find on receipts), and/or the cryptographically scrambled password (but not your actual password).

Got questions? Don’t call – email Zappos

The Zappos CEO Tony Hsieh put the entire company on high alert and to help customers to change their passwords and answer questions via email. Zappos is famous for their top notch customer service phone reps, but Zappos closed down their phone customer service anticipating so many calls that the company couldn’t handle and so they can focus on answering all of the emails more promptly. I received the first email from Zappos today, and I also clicked on their specifically assigned link where to change the password, and got a reset email within a few minutes, and was able to reset my password. Zappos reset everyone’s passwords automatically, so even if you haven’t done this today, or won’t have time to do it immediately, your old password can not be used anymore. I highly recommend you resetting the password though. You can shop with confidence at Zappos, they offer the safe shoping guarantee against credit card frauds, but I’m sure this will have an impact on the company’s bottom line.

Change your Password also wants to remind that they will never ask you for personal or account information in an e-mail and they are asking you to exercise caution if you receive any emails or phone calls that ask for personal information or direct you to a web site where you are asked to provide personal information. If you had ever shopped at you most likely had a Zappos account, please create a new password by visiting and clicking on the “Create a New Password” link in the upper right corner of the web site and follow the instructions. ,

Katja Presnal

Katja Presnal shows how to live Nordic inspired life to the fullest and plan your dream life. Katja owns Presnal5 strategic marketing intelligence agency and wants to help marketing professionals to combine a dream career and dream life via freelance work. Katja is an award-winning marketing strategist, and a well-known speaker. Katja has lived in five different countries, and seven states in the USA. Her three children were all born in different countries within three years. When not working or jet-setting the world, Katja is at home cooking big family dinners. She has been featured in NY Times, Glamour, Redbook, Fodor's, Forbes and Woman's Day magazines among many other national and international publications and written for MTV3 and Lifetime TV networks.

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